🖌️ Do you take custom orders?

Yes! Custom pieces are our specialty. You can reach out through the Contact page or message us directly to get started. Share your ideas, inspiration photos, or colors—then we’ll work together to create something unique.

⏳ What is your processing time?

Processing times vary depending on the item and the level of customization.
Most orders take 2-4 weeks, but updated estimates are always listed on each product page. Rush orders may be available—feel free to ask!

📦 Do you offer rush orders?

In many cases, yes. Rush orders may include a small additional fee depending on the project and deadline. Message us to check availability.

💳 What payment methods do you accept?

We accept all major payment methods available through this platform, including credit/debit cards and shop-purchased gift cards.

📬 Do you ship internationally?

Yes! International customers are welcome. Please note that shipping times and customs fees vary by country, and the buyer is responsible for any import charges.

📮 My item is delayed or lost—what should I do?

Once your order is shipped, delays by carriers are outside our control—but we will always help however we can.
If your package is lost or stalled, contact us and we’ll work with you to find the best solution.

🔁 Do you accept returns or exchanges?

• Custom items: Non-returnable and non-refundable due to their personalized nature.
• Non-custom items: May be returned within 7 days if unused and in original condition.
If we made an error, we’ll make it right!

🎨 Will I see a proof or mockup before you make my custom item?

For most custom projects, yes! We send design mockups or progress photos so you can approve the layout before final production. Once approved, changes may require an additional fee.

🎁 Do you offer gift cards?

Yes! We offer digital gift cards that never expire. Perfect for birthdays, holidays, or when you want to gift something custom but aren’t sure what to choose.

✨ Will my handmade item look exactly like the photos?

Every piece is handcrafted, so small variations in color, texture, or placement are normal—that’s what makes handmade items special and one-of-a-kind.

🧼 How should I care for my handmade item?

Care instructions vary by item, but generally:
• Keep away from extreme heat.
• Avoid harsh chemicals or abrasives.
• For resin items, wipe gently with a soft microfiber cloth.
• For painted pieces, store in a dry area and avoid prolonged moisture.

We’re always happy to offer specific care tips based on your purchase!

📩 How do I contact you?

You can reach us through our Contact page. We love chatting about ideas, answering questions, and helping you design something perfect.